PRIVACY POLICY

Effective Date: August 19, 2026

 

 HVACByHayden LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://www.hvacbyhayden.com, request HVAC services, submit a form, schedule an appointment, call us, or communicate with us by text message or email.

 

 INFORMATION WE COLLECT

 

We may collect information that you voluntarily provide, including:

• Name
• Telephone number
• Email address
• Service and billing address
• Appointment information
• Details about your heating, cooling, ventilation, indoor air-quality, or related service needs
• Messages, photographs, and other information you send to us
• Estimate, invoice, payment, and service-history information
• SMS consent and opt-out records

 

Our website and service providers may also collect basic technical information, such as your IP address, browser type, device type, pages visited, referring website, and cookie or analytics information.

HOW WE USE INFORMATION

HVACByHayden LLC may use collected information to:

• Respond to questions and service requests
• Schedule, confirm, and manage appointments
• Provide technician arrival and scheduling updates
• Prepare estimates and perform requested HVAC services
• Process invoices and payments
• Send service reminders and estimate follow-ups
• Maintain customer and service records
• Improve our website, customer service, and business operations
• Prevent fraud, maintain security, and comply with legal obligations

 

TEXT-MESSAGE COMMUNICATIONS

Customers may voluntarily consent to receive text messages from HVACByHayden LLC. These messages may include appointment confirmations, scheduling updates, technician arrival notifications, service reminders, estimate follow-ups, and customer-care communications.

 

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance or call HVACByHayden LLC at (262) 923-3303. Consent to receive text messages is not a condition of purchasing goods or services.

 

MOBILE INFORMATION AND SMS CONSENT

Mobile telephone numbers, SMS opt-in information, and text-message consent records will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

We may share information with vendors that help us provide messaging, scheduling, customer-management, website, payment-processing, or other operational services. These providers may only use the information to perform services for HVACByHayden LLC and not for their own marketing purposes.

 

HOW WE SHARE INFORMATION

We may share information with service providers that assist with website hosting, scheduling, communications, payment processing, accounting, analytics, customer management, and business operations. We may also disclose information when required by law, to protect our legal rights or safety, or in connection with a merger, acquisition, sale, or transfer of business assets.

 

HVACByHayden LLC does not sell customers’ personal information.

 

COOKIES AND ANALYTICS

Our website may use cookies and similar technologies to operate the site, remember preferences, understand site usage, and improve performance. Your browser may allow you to block or delete cookies; however, some website features may not function properly afterward.

 

DATA SECURITY AND RETENTION

We use reasonable administrative, technical, and organizational measures to protect personal information. No internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business and warranty records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, and regulatory requirements.

 

YOUR CHOICES

You may:

• Reply STOP to discontinue text messages
• Use the unsubscribe option contained in applicable email messages
• Contact us to request correction or deletion of personal information, subject to legal and business-record requirements
• Adjust your browser settings to manage cookies

CHILDREN’S PRIVACY

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

 

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. HVACByHayden LLC is not responsible for the privacy practices, security, or content of those websites.

 

POLICY CHANGES

We may update this Privacy Policy periodically. Changes become effective when the revised policy is posted on this page with a new effective date.

 

CONTACT US

For privacy questions or requests, contact:

HVACByHayden LLC
Phone: (262) 923-3303
Website: https://www.hvacbyhayden.com